GOUSERVIS SERVICE PRIVACY POLICY
1. GENERAL PROVISIONS
1.1. This Privacy Policy (hereinafter, the "Policy") describes the procedure implemented by GOUSERVIS, a company registered at the address: with Nit 901-303-622, and its affiliates and authorized representatives (hereinafter, the "Company " ) to collect and use personal data in connection with the use of the service for the search of a provider of private passenger cars and any other transportation services (the "Carriers"), available at https://gouservis.com (hereinafter referred to as the "Service"), including the contents, the purpose of the use and the disclosure of the information collected to third parties, as well as the rights of the Users with respect to said information. This Policy covers all persons who provide information in connection with the use of the Service (hereinafter, the "Users"), including: users of the Service, passengers, Carriers (including their representatives, employees and drivers), as long as use the Service through the site, mobile applications, additional features and services around the world.

1.2. The Company reserves the right to make, at its own discretion, any modification of this Policy at any time and without any special notice to that effect. The new version of this Policy will be effective upon posting on the Site. By continuing to use the Service, the User confirms his consent to comply with the terms and conditions of the Policy in its current version. The Company encourages Users to review the Policy more frequently to ensure that the User understands the terms while using the Service. If the User does not agree with the terms of the Policy modified by the Company, he will not have the right to use the Service.

1.3. All timeframes set forth herein are set in accordance with the UTC+0 time zone, unless otherwise stated in the text of this Policy. The beginning and end of the calendar dates set forth herein, including those used to determine the length of a term, shall be determined in accordance with the beginning and end of the respective days in the UTC+0 time zone.

1.4. Unless this Policy expressly states otherwise, any term used in the text shall have the meaning given in the Service License Agreement or Service Use Agreement.

1.5. This version of the Policy will become effective on June 23, 2022 and will remain in effect until a new version is approved.


2. COLLECTION OF INFORMATION
2.1. The Company receives the following information about Users during the use of the Service:
2.1.1. When the transfers are ordered through the Service or the Service is used by the passenger, the information about the Users may include:
name (nickname),
Photographs,
name of the company or sole proprietorship,
company or sole trader registration details (including CC or NIT numbers),
Email address,
phone number,
social media registration details,
login and password to the Service,
current and previous personal account settings,
information about the devices used to access the Service and cookie files,
directions and current location information,
information about sent transfer requests,
information about previously requested Transfers,
records of communication with the support service and/or driver,
brands assigned to the drivers and/or the Service, comments, reviews, etc.
The Service will not have access to or process in any way Users' payment information (bank card details, bank account details, etc.) in booking the transfer or using the Service as a passenger by Users.

2.1.2. When using the Service as a Carrier, information about Users may include the following:
name (name of the company or sole trader, conventional name of the Carrier in the Service),
images,
emails,
telephone numbers,
login and password to the Service,
registered address,
details of registration as a legal entity (sole entrepreneur, including CC or NIT numbers),
license information,
information of the vehicles used to perform the services (including technical data, registration information, photographs),
details of the driving licenses of the Carrier's drivers,
information about the drivers of the Carriers knowledge of foreign languages,
payment details (including information about bank accounts or payment system accounts necessary and sufficient to make payments to such accounts),
regions where the Shipper can provide services to through the Service,
website address, social media accounts or other description of the Carrier's business,
information about the devices used for the use of the Service and cookie files,
current and previous personal account settings,
titles and names of the Carrier's representatives,
information about the location of the Carrier's drivers during Transfers,
details of the orders placed, Transfers completed and not completed,
records of communication with the support service and/or passengers,
marks assigned to the Carrier on the Service (reviews, comments, etc.).
2.1.3. Information about Users may be provided by:
completion of the respective forms in the Personal Account sections by Users,
Sending the respective data to the Company's email by the Users,
collection of information during the use of the Service, including placing orders for and completing Transfers.
2.2. As the User makes an offer for the service, the Carrier obtains access to the following information: place and time of start and end of the Transfer, number of passengers for the Transfer, flight number (if applicable). By accepting the terms of the specific Transfer, the details of Users using the Service as passengers will be available to the Carrier to the following extent: name (nickname or other information to be placed on the welcome sign), phone number of Contact. The Carrier is not entitled to use the above passenger data for any purpose other than to carry out the Transfer.

23. The Company may collect and process information by providing information about Users to its affiliates, subsidiaries or contractors under the respective service agreements between such third parties and the Company. The Company may collect and process data placed on the Service both inside and outside the territory. Regardless of where the data is processed, the Company will implement the same actions for data security, which are described in this document.

3. USE AND TRANSFER OF INFORMATION
3.1. The Company shall have the right to use the information provided by the Users to communicate with the Users, in order to verify the data saved in the Personal Account, ensure the completion and payment of Transfers, and to send and publish information and messages of marketing by any means and in any medium.

3.2. The Company shall have the right to transfer information to its suppliers, consultants, business partners, research entities and any other service provider or business partner. During the transfer of information hereunder, the Company will take steps to process the information in accordance with the Company's Privacy Policy and guidelines, as well as any other applicable regulations on confidentiality and security. In particular, such third parties may include:

Carriers (only with respect to passenger data for the purposes of carrying out Transfers);
Passengers or people who request transfers through the Service (with respect to the data of the Carriers who make their requests, including for the purposes of resolving conflict situations);
Payment reception and processing operators;
Entities that perform the verification of documents (only with respect to the data provided by the Carriers);
cloud storage providers;
Marketing partners and marketing platform providers;
Data analysis system providers;
Research entities, including companies that conduct surveys or conduct research in conjunction with or on behalf of the Company;
Vendors that help the Company increase the security and improve the protection of its applications;
Company affiliates, including subsidiaries and dependent companies;
Consultants, lawyers, accountants, auditors and any other provider of professional consulting services;
Partners in the field of insurance and financial services;
3.3. The Company may transfer data about Users, if it considers that it is required by law, applicable regulation, a valid contract, a judicial proceeding or a request issued by a public authority, or if said information needs to be disclosed for the resolution of situations of conflict (in particular, regarding the making and/or payment of Transfers), guaranteeing the security of Users or the Service, in case of claims and disputes, related to obtaining services under the Service and others by of the users.

 3.4. Information about Users may be provided by the Company to third parties in connection with events such as merger or sale of Company assets, merger and restructuring, financing and acquisition of a business in whole or in part, or during negotiations . of such matters.

3.5. The Company may disclose information to third parties in situations that are not expressly established in this document, subject to obtaining the consent of the User for the disclosure of information that concerns him.

3.6. Any transfer of data by the Company mentioned in this section includes the possibility of cross-border transfer of data. For the purposes of completing Transfers, personal data may also be transferred through the Service within and outside of Portugal, including transfer to or from the US and/or third countries that cannot guarantee an adequate level of data protection. personal.
3.7. Background and identity checks (App partners and delivery partners): This may include information such as driving history, criminal records (where permitted by law), license status, known aliases, previous addresses, and authorization to generate Profits. An authorized provider may collect this information on behalf of Uber. We also verify the identity of users and customers ordering alcoholic beverages
3.8. Demographic Data: We may collect demographic information about users, including through user surveys. In some countries we may also receive demographic data about users from third parties.

We may also infer demographic data from other information we collect from users. For example, where necessary to activate features that allow women to provide services to or receive services from other women, we may infer gender from name. In those cases, if necessary, users can change their gender through the app's settings.
3.9. Security Recordings: In certain jurisdictions and where permitted by law, users may record audio or video of their rides through the feature in the app or with the dashcam. Recordings are encrypted and stored in the app on users' devices, and are only shared with GouServis if they send them to customer support due to a security incident. Check here to learn more.

4. STORAGE AND DELETION OF INFORMATION
4.1. The Company keeps the information available on the User's personal Account and any other data about the User until the User does not delete the Personal Account or until the Service receives the User's request to delete the Personal Account.
In order to comply with any legal, fiscal, insurance and other type of request, which is effective in accordance with the applicable law, the attention to the User, the improvement of the quality of the service, the investigation and analysis with respect to the use of the Service, direct marketing and for any other Operational purposes, the Company retains all information about Users that it may receive in accordance with this Privacy Policy, including information about Payments of Transfers and License Fees, as well as of the devices used for the use of the Service within the entire term. of use of the Personal Account, during the 7 (seven) years after the deletion of the Personal Account. Upon expiration of this term, the Company will delete or anonymize such information in accordance with applicable law.

4.2. Users can at any time send the request for deletion of the Personal Account. Upon receipt of such a request, the Company will delete all information about the User, except for the information that must be kept, and will restrict the access of third parties, including Users of the Service, to data about such User that remains on the Service. Users accept and accept that even in the event of deletion of the Personal Account, information about the User may be provided at the request of third parties, in particular, if any conflict situation, related to the completion or payment of the Transfer needs to be resolved, in order to guarantee the security of Users or the Service,

5. ACCESS AND CHANGE OF INFORMATION
5.1. Users can change the name, phone number and email address that were specified in the Personal Account. The Personal Account also contains the history of orders placed and agreed Transfers (completed and not completed for any reason), as well as the User's rating on the Service.

5.2. Requests for receipt of any User information (including the purposes of its processing, the categories of information processed, the recipients of the information or the types of recipients), the change of the information mentioned in the Personal Account in case it is not be trusted, the deletion of the Personal Account and the refusal to receive marketing. Company information can be sent to info@gouservis.com.

6. COOKIES
6.1. The Company's website uses "cookies". The information that the Company obtains through cookies helps to provide services in the most convenient way.
By using this website, the User agrees to the placement of cookies on their device in accordance with the terms of this Agreement.
If the User does not agree to the Company's use of cookies, the User must respectively customize their browser settings to control or disable cookies on their device or not use this website and exit it.

6.2. Information about cookies.
Cookies are small text files downloaded by the User's Internet browser to their PC/tablet, phone or any other device used by the User to access the Website.
Cookies are used to ensure a personalized experience of using the site and convenient navigation through it. They help to keep track of the most visited web pages, determine the effectiveness of advertising and web searches and give an indication of User behavior, thus contributing to the improvement of the means of communication and the products offered to Users. Cookies also help the User not to lose the data inserted in the request form, when the site page is updated.
The cookies that the Company saves through the website do not contain any data that allows the User to be identified.
Please note that the Company does not guarantee the correct functioning of the Company's website in the User's browser, in case the User disables the option of storing cookies.

6.3.
The Company uses cookies of the following types:
(1) Performance Cookies.
These cookies collect information about the use of websites, such as information about the pages of the site most visited by the user. They can be used by the Company for the optimization of websites and to facilitate navigation. These cookies are also used by the Company's affiliates to establish a fact of site visit from the affiliates' site; a fact of use of the services of the website. Performance cookies are not used for the collection of personal data of the website user. All information collected with such cookies is for statistical purposes and remains anonymous.
(2) Functionality cookies.
These cookies help websites to remember the choice made by the User, when browsing the website. These cookies can also be used to remember settings such as font type and font size of text, and any other adjustable parameters of the website. Functionality cookies can be used to track the Company's recommended services and videos to avoid repeating them. Functionality cookies help the User not to lose the data entered in the application form of the website. The information provided by the functionality cookies does not allow the identification of the User and the monitoring of the User's experience on websites, which are not related to the Company.
(3) Advertising cookies.
These cookies record data on the User's actions on the web, including visits to sites and pages, and data on the links and advertisements that Users click to navigate. This is necessary to display on the websites the most specific content for the User and to ensure the opportunity to provide advertising or any other information that best suits the interests of the User. The Company, together with third parties, including technology partners and service providers, engages in advertising targeted to the interests of Users, delivering personalized advertising and content that, in the Company's opinion,

6.4. Cookie management.
Most web browsers are set to accept cookies. The User can change the settings to block browser cookies or to receive notifications when such files are sent to the device. There are several ways to manage cookies. Read your browser's manual for more information on how to adjust or change your browser's settings.
Please note that some personal services cannot be delivered to the User and that the User who selects such settings may 6.4. Cookie management.
Most web browsers are set to accept cookies. The User can change the settings to block browser cookies or to receive notifications when such files are sent to the device. There are several ways to manage cookies. Read your browser's manual for more information on how to adjust or change your browser's settings.
Please note that some personal services cannot be delivered to the User and that the User who selects such settings may not gain full access to all sections of the Website.

6.5. Cookie storage period.
Some cookies work from the moment the User accesses the site until the end of a certain session in the browser. These files become useless and are automatically deleted when you close your browser. Such files are called session cookies.
Some cookies are also stored on the device between browser sessions and are not deleted after closing the browser. These types of cookies are called persistent cookies.

6.6. Additional Terms and Conditions.
THE TERMS OF THIS POLICY APPLY REGARDLESS OF HOW A USER OBTAINS ACCESS TO THE COMPANY NETWORK AND/OR WEBSITE. BY ACCESSING THE WEBSITE, THE USER ACCEPTS THE TERMS OF THE POLICY EACH TIME THE USER VISITS THE SITE WITH ANY DEVICE. ALL CHANGES TO THE POLICY WILL BE POSTED HERE.
This Policy may be amended and/or supplemented by the Company at its own discretion without any special notice. This Policy is an open and public document. The valid version of the Policy is available on the web at https://gouservis.com. The Company recommends Users to regularly review the terms and conditions of this Policy for any modification and/or supplement.

7. APPLICABLE LAW AND GLOBAL OPERATION
7.1. Since the Service operates globally, Users' personal data may be processed by the Company, its partners and service providers based in Portugal, Asia Pacific and North and South America based on local law which may differ from the laws applicable to the country of the User. of residence. Some of these countries are subject to an adequacy decision by Portugal, such as Japan, New Zealand, Switzerland, the United Kingdom, Canada, and Israel. For other countries, the Company takes steps to comply with applicable data protection law.

resignations; Limitation of Liability; Indemnity.
RESIGNATION.
THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. GOODDRIVE DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. FURTHERMORE, GOODDRIVE MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH USE OF THE SERVICES, OR THAT THE SERVICES WILL NOT BE INTERRUPTED OR STATUTED. FREE OF ERRORS. GOUSERVIS DOES NOT WARRANT THE QUALITY, SUITABILITY, SAFETY OR SKILLS OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES AND ANY SERVICES OR GOODS REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
Non-Commercial Communications. GouServis may use the personal data we collect to generate and provide receipts to users, inform them of changes to our terms, services or policies, or send other communications that are not intended to market Uber or Uber products or services. Your partners.
GouServis performs the above activities because they are necessary to fulfill our obligations to users under the Terms of Use or other agreements with users, or to satisfy Uber's legitimate interest in providing information to users about events that may affect the use of their services

LIMITATION OF LIABILITY.
GOUSERVIS SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF DATA, PERSONAL INJURY OR PROPERTY DAMAGE, OR ANY DAMAGES RELATED TO, OR IN CONNECTION WITH, OR OTHERWISE ARISING OUT OF ANY USE OF THE SERVICES, EVEN IF GOUSERVIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. GOUSERVIS SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF GOUSERVIS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. GOUSERVIS SHALL NOT BE LIABLE FOR DELAY OR FAILURE TO PERFORM A RESULT OF CAUSES BEYOND GOUSERVIS'S REASONABLE CONTROL. YOU ACKNOWLEDGE THAT THIRD-PARTY TRANSPORTATION PROVIDERS PROVIDING PRIVATE TRANSPORTATION SERVICES REQUESTED THROUGH SOME ORDERING BRANDS MAY OFFER CAR SHARING SERVICES AND MAY NOT HAVE PROFESSIONAL LICENSE OR PERMIT. IN NO EVENT SHALL GOUSERVIS'S AGGREGATE LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND LAWSUITS EXCEED FIVE HUNDRED ($500) USD.
YOU MAY USE GOODDRIVE SERVICES TO REQUEST AND SCHEDULE PRIVATE TRANSPORTATION, GOODS OR LOGISTICS SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT GOODDRIVE HAS NO LIABILITY TO YOU IN CONNECTION WITH ANY PRIVATE TRANSPORTATION, GOODS OR LOGISTICS SERVICES PROVIDED TO YOU BY THIRD PARTIES PROVIDERS OTHER THAN AS EXPRESSLY STATED IN THESE TERMS.

THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 5 ARE NOT INTENDED TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER WHICH MAY NOT BE EXCLUDED UNDER APPLICABLE LAW.
supplier
Indemnity.
You agree to indemnify and hold GouServis and its directors, directors, employees and agents harmless from and against any and all claims, demands, losses, liabilities and expenses (including attorneys' fees) arising out of: (i) your use of the Services or services or property obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) GouServis's use of your User Content; or (iv) your violation of the rights of any third party, including Third Parties